Shipping policy

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During our busiest holiday season, shipping may take up to 5 days to process.

Shipping charges for your order will be calculated and displayed at checkout. Standard shipping typically takes 3-5 business days for delivery, depending on your location. Expedited shipping options may be available for an additional charge, with estimated delivery timeframes provided at checkout.

We currently offer local pickup at Ember located at 5 South Street, Portland, Maine 04101.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@campfirepottery.com with your name and order number, and we will look into it for you.

We use UPS for our shipping services and cannot deliver to a PO Box.